In light of recent events, The Rakem Group is taking all reasonable steps to meet its responsibilities and obligations during the Coronavirus outbreak.
The board and senior managers recently met to discuss the impact of Covid -19 on our staff, customers and suppliers and, following the recent advice from Government, we have decided that all our staff, who are officed based, will be working from home from the 18th of March. This will be reassessed on the 6th of April, unless we receive further information and instruction from the UK Government.
We have decided to keep the manufacturing plant running and we believe that we have taken the necessary precautions to ensure the safety of all staff. We will be working over two sites and limiting contact between individuals.
At the time of writing, we can confirm that we can deal with orders and transactions promptly. Our account managers will be contacting all customers to ensure we have their forecasted orders and can continue delivering orders. We will work together to try and anticipate potential issues that may arise as a consequence of the virus. We kindly ask that all of our customers and suppliers keep in communication with the relevant account managers, we do not want to encourage a mass panic buying situation within the industry.
All our office staff have the ability to work from home and daily operations should be unaffected. Please continue to place orders and pay invoices as normal. We do request that all clients pay the Rakem Group within the agreed terms. If you are going to have difficulty paying your invoices, please contact the finance team as a matter of urgency.
We have decided to work from home to protect others and whilst we hope this is a temporary measure, the likelihood is that the virus may have an effect on business for much longer. We have ongoing discussions with our customers and principals regularly. We want to understand the pinch points they may be facing and we will be continuing our active dialogue with them in the coming days and weeks to address these.
In the event of an emergency shut down, the UK Government will be looking at manufacturing sites case by case. We will release another statement in this extreme case in due course.
In the meantime, we are working at full capacity to ensure all orders are fulfilled. As toll manufacturers, we may be able to help individuals/businesses who are struggling during this time. We are happy to take requests and review them case by case over the upcoming weeks.
We hope that all of our staff, customers and suppliers remain safe, follow advice from the government and families remain unaffected.
For any further questions please free to contact the team. Below is a list of key managers.
Steve Bunker – Group Operations Director
Jim Taylor – Logistics Manager
Amanda Clowes – Administration Manager
Jenni Byrne – Finance Director
Andy Bower – Production Manager
Kieran Rafferty – Managing Director (main sales contact)
Eugene Rafferty – Cemkem Managing Director
Andy Byrne – Technical Manager